Confirmed Service Customer
I had an 8 am appointment.. it was for an oil change and tire rotation. I was told it would be an hour. Ok , still had time to get to work. At 10:30 it was done. 21/2 hours for an oil change is unbelievable. Then my son noticed that one of my "beauty" caps. Was messed up. It wasn't messed up before. I went back and the young man started off "what do you want a new lug nut? " I said yes.. I was sick or I probably would have said where he could put the lug nut. I had just bought 6 new ones. I thought maybe he doesn't feel good, but I believe he just has a cocky attitude and is not a good representative for your service department. The girl is. She has a nice smile and stays calm and steady. The end result he charged me for the cap( your mechanic ruined,it was fine before I came there) . So I hope that he realizes that instead of making a customer happy, you lost a person for the price of a lug nut that you charged me for.
Valerie W.
BLANCHESTER,
OH
Business Response
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From the appointment setup, to getting the work done, was very easy !! My Wife took it in, sat in the waiting room, and then home she came!! Simple!!
