Confirmed Service Customer
I initially requested 2 separate services. Upon arrival, an alignment was recommended. I accepted. Then tie rod ends. I accepted. When the service was completed, the truck pulled noticeably to the right at 65 mph. It hadn't before. I took it back and explained that at 65, it pulled pretty hard. They then adjusted the steering (why?), and a test drive at lower speeds was done and I was told it was fine. Back on the road, the truck still pulled, but at 65. --Back to the dealer again. Some of the work that was done was undone to fix the problem. Had the test drives been done at 65 as I explained, this would have not taken me three trips, a couple of days, and many extra hours in the waiting room. Listening to me and test driving the truck at 65 as I said would have been a much better approach and would have resulted in a quicker fix. Frustrating.
Eric D.
CAMP DENNISON,
OH
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